Shipping & Returns

The supplier will send the products whose final destination will be the address that the buyer establishes. Each time an order is sent, the buyer will receive an email. The transportation costs will be paid by the buyer. The purchase order corresponding to the order will be available at www.esferic.com, once the payment is confirmed, which can be viewed through the link: "My Orders", from the issuance of the email. This original purchase order includes delivery costs and VAT. www.esferic.com will ask its customers to choose the place of delivery, specifying their address, office or center where they want the product delivered. The delivery time ranges between 1 and 3 business days. www.esferic.com will inform the client of the departure of the order, by sending an email. Each delivery is considered carried out from the provision of the product to the customer by the carrier, materialized by the control system used by the carrier. It is up to the recipient to check the order at the time of delivery and then make all reservations and claims that appear justified, including the possibility of rejecting the package, if it had been opened or if it has obvious signs of deterioration. Reservations and complaints should be directed to www.esferic.com by email to the address that will be found on the website of www.esferic.com.

All products sold may be returned for 5 days from the date of delivery, in accordance with the provisions of the Spanish Retail Trade Law. Previously, the client must indicate his intention by email. www.esferic.com will answer by means of another electronic mail specifying the precise instructions for the return of the product. The return costs will be borne by the customer. The reimbursement to the customer's account as a result of this return will be made within 7 days of receipt of the goods by www.esferic.com. The return can not take place in any case if the products supplied were manifestly object of use. The products must be returned properly protected, in their original packaging, in a perfect condition (not damaged or soiled by the customer) with all accessories, instructions and documentation. They will be sent to the place specified by www.esferic.com in the precise instructions for returning the product sent by email. In the event that the return was not accepted by the supplier because it is understood that the product whose return is intended, would have been used, these products will remain in the warehouse to be collected by the customer, for a period not exceeding thirty days from return. Neither can the packages be returned in which there is no attached element that allows the sender to be identified (order number, name, address, ...). The expenses and risks linked to the return of the product will be borne by the sender, who must send them safely and with the necessary guarantees so that the returned merchandise arrives in perfect condition. Through www.esferic.com you can make refunds of the products purchased for the amount of them. Once the returned products are received, www.esferic.com will verify that they are in good condition and will proceed to the payment of the amount paid minus the shipping costs, regardless of the amount of the returned product. Anyone who returns your product will receive an email informing you of the amount of your refund.

The guarantees and after-sales services will be governed by Royal Legislative Decree 1/2007 of November 16, which approves the text of the General Law for the Defense of Consumers and Users. In accordance with this standard, the seller is obliged to deliver to the consumer and user products that are in accordance with the contract, responding to it of any lack of conformity. The consumer and user has the right to repair the product, its replacement, the price reduction or the termination of the contract.